Refund policy
Refund Policy
Last updated: August 25, 2026
At Amish Basics, LLC, we take pride in the quality of our natural beauty and skincare products. We want you to be completely satisfied with every purchase. Please review the following policy carefully before placing your order.
RETURN ELIGIBILITY
We offer a 30-day return window from the date you receive your order. To qualify for a return, the following conditions must be met:
The item must be unopened, unused, and in its original sealed packaging.
All original tags and labels must be intact.
You must have your receipt or proof of purchase.
Because our products are applied directly to the skin, we cannot accept returns on any beauty or personal care items that have been opened or used. This policy exists to protect the health and safety of all our customers.
DAMAGED OR INCORRECT ORDERS
Please inspect your order as soon as it arrives. If you receive a product that is damaged, defective, or incorrect, contact us immediately at info@amishbasics.com with your order number and a photo of the issue. We will evaluate the situation promptly and work with you to make it right — whether through a replacement or a full refund.
NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or exchanged:
Opened or used beauty and skincare products.
Custom or personalized orders.
Gift cards.
Items purchased on sale or during promotional events.
If you have questions about whether a specific item qualifies for a return, please contact us before shipping it back.
HOW TO START A RETURN
To initiate a return, please email us at info@amishbasics.com with your order number and reason for the return. Do not send items back without first receiving return authorization — unauthorized returns will not be accepted.
Once your return is approved, we will provide you with instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return arrives safely. Please ship the item to:
Amish Basics, LLC
17092 S D St.
Victorville, CA 92395
RESTOCKING FEE
A 15% restocking fee applies to all approved returns. This fee will be deducted from your refund amount.
DAMAGED OR INCORRECT ORDERS
Please inspect your order as soon as it arrives. If you receive a product that is damaged, defective, or incorrect, contact us immediately at info@amishbasics.com with your order number and a photo of the issue. We will evaluate the situation promptly and work with you to make it right — whether through a replacement or a full refund.
EXCHANGES
We do not offer direct exchanges at this time. If you would like a different product, simply return the qualifying item for a refund and place a new order for the item you prefer.
REFUND PROCESSING
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@amishbasics.com.
CONTACT US
For any questions about returns or refunds, please reach out to us:
Amish Basics, LLC
Email: info@amishbasics.com
5306 154th Ave SE
Bellevue Washington 98006
United States
(760) 245-3441 Monday through Friday, 9am to 5pm Pacific